Get Involved: Information Technology - Technical

Technical

Description:

Assist in the development of a comprehensive technology knowledge base for City employees within the IT Service Management (ITSM) system. The articles in the knowledge base will allow employees to quickly and easily search for answers to their technical needs, promoting self-service. Assist in the creation of standard practices to be used when developing knowledge articles, focusing on quality over quantity and ensuring the technical information is conveyed in a way that is easily understood by users at all levels of technical capabilities 

Time Commitment:

Flexible, 40 total project hours

Volunteer Benefits:

• Free transportation on Transfort 
• Opportunity to work with dedicated staff and volunteers 

• Opportunity to work with and inform community members 
• Gain professional experience to add to your resume

Location:

Remote

Skills:

Writing/Editing