Get Involved: Information Technology - Service Desk Volunteer

Service Desk Volunteer

Description:

As a Technology Upgrade Support Volunteer, you will work alongside the City’s Service Desk and Endpoint Management teams to help replace and configure outdated computer equipment across multiple City facilities. This hands-on role involves assisting with the preparation, imaging, deployment, and setup of new workstations to ensure City staff have reliable and secure technology.

Your contributions will play a vital role in advancing the City’s mission to deliver efficient and secure public services. By accelerating the deployment of upgraded systems, this position helps minimize downtime for staff, enhances system performance, and ensures all devices remain within current security and support standards. Up-to-date hardware not only safeguards the City’s digital infrastructure from vulnerabilities but also improves the day-to-day experience of employees serving our residents. This is an excellent opportunity to support community operations, gain real-world IT experience, and make a measurable impact on the City’s ability to serve its citizens effectively.

 

Responsibilities & Activities:

Assist the Service Desk and Endpoint teams replacing outdated equipment.

This position will help to accelerate deployment, reduce down time for staff and help keep the city secure by making sure we are on supported hardware.

Time Commitment:

10 hours per week or as available

Volunteer Benefits:

• Opportunity to work with dedicated staff and volunteers
• Opportunity to work with and inform community members
• Gain professional experience to add to your resume

Location:

Primarily 215 N. Mason but may be needed at other city facilities.

Interests:

Admin - Admin/Data

Skills:

Data Analysis/Statistics